The physical box office at Impérial Bell is open every event day starting at 4 p.m. Closing times may vary depending on attendance.

Box office hours for phone or email inquiries are Monday to Friday from 9 a.m. to 12 p.m. and 1 p.m. to 4 p.m.

Doors open one hour before the show. To avoid congestion at the entrance, the public is encouraged to arrive early for the performance they are attending.

Yes, the bar is open from the doors opening until the end of the show. A variety of local products and others are available. Feel free to ask the staff for more information.

Outside drinks (alcoholic or non-alcoholic) and food are not allowed in the venue. All items must be left at the checkroom.

Yes, a checkroom service is available. Only cash is accepted.

This term means that seating is on a first-come, first-served basis. No reservations are offered for this type of show. Reserved seating is only available when a show is listed as "Reserved Seating."

No, you do not need to print your e-tickets. Simply save them on your phone (Apple Wallet or Google Wallet) and present them at the entrance.

Your e-ticket should be attached to your confirmation email. If you haven't received your confirmation email, check your "spam" folder.

If you have questions about ticket delivery or have trouble displaying your e-ticket, please call 1-877-523-3131 or email [email protected].

If you lost your tickets, please call 1-877-523-3131 or email [email protected]. We will cancel your old tickets and issue new ones.

Yes, you can transfer your tickets to another person. Simply forward your confirmation email with the attached e-tickets.

Service fees correspond to the service provided when purchasing your tickets. To ensure fairness, service fees are the same regardless of whether the ticket is purchased in person, online, or by phone.

Disposable and non-professional cameras are allowed in our venues.

Professional cameras with lenses over 200 mm or interchangeable lenses are not permitted.

Yes, Impérial Bell is an all-ages venue. Children can attend performances but cannot consume alcoholic products. Note that some performances are exclusively for an adult audience (nudity, violent messages, etc.). In these rare cases, there is a visible notice on the specific performance.

Impérial Bell is accessible for people with reduced mobility. Our staff welcomes wheelchair users at District Saint-Joseph (240, rue Saint-Joseph East) and then directs them to the performance venue on the 200 or 400 level of the ground floor. To ensure your comfort and access, please contact us in advance of the desired performance. For more information, email us at [email protected] or contact us at 418-523-3131 / 1-877-523-3131, and we will call you back as soon as possible.